Purpose

This article contains information on Extended Contact ID Event Codes / Raw String information.

For the standard CID reporting please also see the following article:

Event code reporting for Challenger10 and ChallengerPlus (CID Reporting )

Raw String

The raw string is broken up such that: 0184 18 3 401 01 034 =

• 0184 is the account number
• 18 is the CID identifier
• 3 is the event qualifier (3 = restoral / closing)
• 401 is the event code
• 01 is the area number
• 034 is the input or user number (user in this case)

So the message above means a closing on area 1 by user 34

Contact ID Event Codes

Jetstream IP CID errors
E357 Loss of IP communication between Main Jetstream IP Receiver and Challenger
E361 Loss of IP communication between Backup Jetstream IP Receiver and Challenger
E362 Loss of IP communication between Disaster Jetstream IP Receiver and Challenger
E363 When a panel has its events Masked for a defined period
E364 Encryption Key error mismatch.
E707 Licence expiry.
E708 Panel substitution.

TS0898 IP Computer and Serial Printer Interface CID errors
E703 Ethernet link failure.
E704 Heartbeat failure.
E705 CID station fail (Jetstream IP Receiver).
E706 Ethernet Hardware failure (TS0898).

TS0825 - Contact I.D. Format / Tecom Direct Line - Large / Radio
E121 00 C001 Panic Duress No Restoral
E381 01 C001 Supervision Fail *
E383 01 C001 Fixed Input Tamper *
E702 00 C001 Duress Tamper *
E701 00 C001 Duress Battery Low *
E384 00 C001 Detector Battery Low *

TS2053
E145 C080 = DGP 16 Tamper

NOTE: Some events in this list may not be used in the challenger. Consult the challenger manual for a list of the commonly used Contact ID event codes.

E353 - NCL Fail (NCL is Native Command Language). This is the communications failure between the Challenger and the RPM. Reasons could be cable is cut between Challenger and RPM, RPM faulty, Challenger Faulty. This message is sent to the monitoring Station via dialer.
R353 - NCL Restore
E354 - Host Fail (Host = NM-LCX25 [X25 Card in the TS2000 receiver]). This means that the X25 line card (LC) is faulty or the communication from the X25 Line card to the Telstra base station is down. In this case the Telstra Base Station will send a message to the Challenger, then the Challenger will send a message to the monitoring station via the dialer.
R354 - Host Fail Restore.

E355 - Out Of Range (RPM not in RF range of cell). Radio does not see the Telstra base station).
R355 - Out Of Range Restore.
E356 - ACK Fail (The Challenger has not received an acknowledgement to the alarm). Reason could be wrong
LLI number, radio ID number, mismatch of parameters in old RPM, Telstra network is running slow or out
of Range.
R356 - ACK Fail Restore.
E358 - Panel Encryption Error. The Challenger Panel has been substituted with an other Panel.
R358 - Panel Encryption Restore.

Events Generated by the Challenger Panel:
E303 00 C065 to C080 - DGP encryption error.
E303 00 C017 to C064 - RAS encryption error.
E334 00 C000 to C015 - Panel Link offline.

Contact ID Messages:
Event Message
Medical Alarms - 100
100 Medical *EMERG* - Personal Emergency #
101 Pendant Transmitter *EMERG* - Personal Emergency #
102 Fail to report in *EMERG* - Fail to Check In #
Fire Alarms - 110
110 Fire Alarm *FIRE* - Fire Alarm #
111 Smoke *FIRE* - Smoke Detector #
112 Combustion *FIRE* - Combustion #
113 Water Flow *FIRE* - Water Flow #
114 Heat Sensor *FIRE* - Heat Sensor #
115 Pull Station *FIRE* - Pull Station #
116 Duct Sensor *FIRE* - Duct Sensor #
117 Flame Sensor *FIRE* - Flame Sensor #
118 Near Alarm *FIRE* - Near Alarm #
Panic Alarms - 120
120 Panic *PANIC* - Panic #
121 Duress *PANIC* - Duress #
122 Silent Panic *PANIC* - Silent Panic #
123 Audible Panic *PANIC* - Audible Panic #
Burglar Alarms - 130
130 Burglary *BURG* - Burglary #
131 Perimeter *BURG* - Perimeter #
132 Interior *BURG* - Interior #
133 24 Hour *BURG* - 24 Hour #
134 Entry/Exit *BURG* - Entry/Exit #
135 Day/Night *BURG* - Day/Night #
136 Outdoor *BURG* - Outdoor #
137 Tamper *BURG* - Tamper #
138 Near Alarm *BURG* - Near Alarm #

*139 (Burglar alarm intrusion verifier) indicates that a subsequent multibreak alarm has occurred.

General Alarms - 140
140 General Alarm *ALARM* - Alarm #
141 Polling Loop Open *ALARM* - Polling Loop Open – Not used by Challenger???
142 Polling Loop Short *ALARM* - Polling Loop Short – Not used by Challenger???
143 Expansion Module Fail *ALARM* - Exp. Module Fail #
144 Sensor Tamper *ALARM* - Sensor Tamper #
145 Expansion Module Tamper *ALARM* - Exp. Module Tamper #
148 TECOM DGP *ALARM* - DGP # ***
149 TECOM Console *ALARM* - Console # ***
24 Hour Non-Burglary - 150 and 160
150 24 Hr. Non-Burg *ALARM* - 24 Hr. Non-Burg #
151 Gas Detected *ALARM* - Gas Detected #
152 Refrigeration *ALARM* - Refrigeration #
153 Loss of heat *ALARM* - Heating System #
154 Water Leakage *ALARM* - Water Leakage #
155 Foil Break *ALARM* - Foil Break #
156 Day trouble *ALARM* - Day Zone #
157 Low bottled gas level *ALARM* - Low Gas Level #
158 High Temp *ALARM* - High Temperature #
159 Low Temp *ALARM* - Low Temperature #
161 Loss of air flow *ALARM* - Air Flow #
24 Hour Non-Burglary - 150 and 160
200 Fire Supervisory SUPER - Fire Supervisory #
201 Low Water Pressure SUPER - Low Water Pressure #
202 Low CO2 SUPER - Low CO2 - Not used by Challenger???
202 Gate Valve Sensor SUPER - Gate Value # - Not used by Challenger???
204 Low Water Level SUPER - Low Water Level #
205 Pump Activated SUPER - Pump Activation #
206 Pump Failure SUPER - Pump Failure #
System Troubles - 300 and 310
300 System Trouble TROUBLE - System Trouble
301 AC loss TROUBLE - AC Power
302 Low System Battery TROUBLE - System Low Battery
303 RAM checksum bad TROUBLE - Bad RAM Checksum (DGP Cipher Fail)
304 ROM checksum bad TROUBLE - Bad ROM Checksum (DIP SWITCH CHANGE)
305 System Reset TROUBLE - System Reset (CPU Restart)
306 Panel program changed TROUBLE - Programming Changed
307 Self Test Failure TROUBLE - Self Test Failure
308 System Shutdown TROUBLE - System Shutdown
309 Battery Test Failure TROUBLE - Battery Test Failure
310 Ground Fault TROUBLE - Ground Fault #
Sounder/Relay Troubles - 320
320 Sounder/Relay TROUBLE - Sounder/Relay #
321 Bell/Siren #1 TROUBLE - Bell/Siren #1
322 Bell/Siren #2 TROUBLE - Bell/Siren #2
323 Alarm Relay TROUBLE - Alarm Relay
324 Trouble Relay TROUBLE - Trouble Relay
325 Reversing Relay TROUBLE - Reversing Relay
System Peripheral Troubles - 330 and 340
330 System Peripheral TROUBLE - Sys. Peripheral #
331 Polling Loop Open TROUBLE - Polling Loop Open
332 Polling Loop Short TROUBLE - Polling Loop Short
333 Exp. Module Fail TROUBLE - Exp. Module Fail #
334 Repeater Failure TROUBLE - Repeater Failure #
335 Printer Paper Out TROUBLE - Printer Paper Out
335 Local Printer TROUBLE - Local Printer
Communication Troubles - 350 and 360
350 Communication TROUBLE - Communication Trouble
351 Phone Line #1 TROUBLE - Phone Line #1
352 Phone Line #2 TROUBLE - Phone Line #2
353 Radio Transmitter TROUBLE - Radio Transmitter
354 Fail To Communicate TROUBLE - Fail to communicate
355 Loss of radio Super TROUBLE - Radio Supervision
356 Loss of Central Polling TROUBLE - Central Radio Polling
357 TECOM D/L Panel Polling TROUBLE - D/L Panel Polling ***
358 TECOM Encryption Error TROUBLE - Encryption Error ***
359 TECOM Panel Activated TROUBLE - Panel Activated ***
360 TECOM Panel Substitution TROUBLE - Panel Substitution ***
Protection Loop Troubles - 360
370 Protection Loop TROUBLE - Protection Loop #
371 Protection Loop Open TROUBLE - Prot. Loop Open #
372 Protection Loop Short TROUBLE - Prot. loop Short #
373 Fire trouble TROUBLE - Fire Loop #
Protection Loop Troubles - 360
380 Sensor Trouble TROUBLE - Sensor Trouble #
381 Loss of super. - RF TROUBLE - RF Sensor Super #
382 Loss of super. - RPM TROUBLE - RPM Sensor Super #
383 Sensor tamper TROUBLE - Sensor Tamper #
384 RF xmtr low battery TROUBLE - RF Sensor Batt. #
Open/Close - 400
400 Open/Close OPENING / CLOSING
401 O/C by user OPENING - User # / CLOSING - User #
402 Group O/C OPENING - Group # User # / CLOSING - Group # User #
403 Automatic O/C OPENING – Automatic / CLOSING - Automatic
404 Late to O/C OPENING – Late / CLOSING - Late
405 Deferred O/C
406 Cancel OPENING - Cancel
407 Remote OPENING – Remote / CLOSING - Remote
408 Quick Arm CLOSING - Quick Arm
409 Keyswitch O/C OPENING – Keyswitch / CLOSING - Keyswitch
Remote Access - 410
411 Callback request made REMOTE - Callback Requested
412 Success - download/access REMOTE - Successfull Access
413 Unsuccessful access REMOTE - Unsuccessful access
414 System Shutdown REMOTE - System Shutdown
415 Dialler Shutdown REMOTE - Dialler Shutdown
416 Remote Connect REMOTE - Remote Connect ***
Access Control - 420
421 Access Denied ACCESS - Access Denied - User #
422 Access Remote by User ACCESS - Access Gained - User #
425 Invalid Code ACCESS - Invalid Code
Sounder/Relay Disables - 520
520 Sounder/Relay disable DISABLE - Sounder/Relay #
521 Bell 1 disable DISABLE - Bell/Siren - #1
522 Bell 2 disable DISABLE - Bell/Siren - #2
523 Alarm relay disable DISABLE - Alarm Relay
524 Trouble relay disable DISABLE - Trouble Relay
525 Reversing Relay disable DISABLE - Reversing Relay
Communication Disables - 550
551 Dialler disabled DISABLE - Dialler Disable
552 Radio xmitter disable DISABLE - Radio Disable
Isolates - 570
570 Section Isolated ISOLATE - Isolate #
571 Fire Isolated ISOLATE - Fire Isolate #
572 24 Hour Isolate ISOLATE - 24 Hour Isolate #
573 Burg. Isolate ISOLATE - Burg. Isolate
574 Group Bypass ISOLATE - Group Isolate
Test/Misc - 600
601 Manual trigger test TEST - Manually Triggered
602 Periodic test report TEST - Periodic
603 Periodic RF xmission TEST - Periodic Radio
604 Fire Test TEST - Fire Test
605 Status report to follow STATUS - Status Follows
606 Listen-in to follow LISTEN - Listen-in Active
607 Walk Test Mode TEST - Walk Test Mode
611 Walk Test Completed – Alliance Panel
612 Walk Test Failed – Alliance Panel
608 Area out of Time Zone TEST - Area Time Zone ***

Events Generated by Line Card (LC) for Challenger:

Note: X = Line Card Number

E357 - Offline (Failed to Poll). If the LC sends a poll message and the Challenger does not acknowledge it, then
30 seconds later the LC will send another poll message. After the 3rd poll message sent when no ACK
has been received, this error will be generated. A reason for for this could be the Telstra network is too
slow or there is a configuration issue.
R357 - Offline Restore.

Events Generated by x25 Line Card (LC):
E305 00 C10X - Line Card restart. (Equivalent a CPU restart). The on board CPU has been restarted).
E330 00 C13X - Packet Level Fail. This message is generated when the connection (link) between the X25
LC and Telstra/AustPac network has failed. Packet level MUST be restored before the
radio clients can operate.
R330 00 C13X - Packet Level Fail Restore.
E330 00 C12X - Link Level Fail. This message is generated when the connection (link) between the X25 LC and the Telstra/Austpac network has failed. Link level MUST be restored before the packet level can restore and before radio clients can operate. Some causes for this message can be faulty hardware in either the X25 Line Card, modem, NTU or AustPac.
R330 00 C12X - Link Level Fail Restore.
E350 00 C14X - X25 Call Fail (X25 call failed or call address is wrong). Can be caused by the RNG X25 address programmed in the Line Card may be incorrect, Telstra’s RNG may be down or AustPAc may be down.
R350 00 C14X - X25 Call Fail Restore.
E354 00 C15X - Host Loop Back. Loop back is between Telstra and and X25 card. After the first packet is sent and after about 600secs (10 Mins), a loop back test occurs to make sure that Telstra is present. If not, this error will be generated.
R354 00 C15X - Host Loop Back Restore.
E303 00 C16X - may have defaulted.
E303 00 C16X - Ram Bad Restore.
E303 00 C17X - PA_Flash Corrupt . X25 flash RAM is corrupt, Database is corrupt.
R303 00 C17X - PA_Flash Corrupt Restore.
E303 00 C18X - PA_RAM Corrupt. X25 RAM is Corrupt.
R303 00 C18X - PA_RAM Corrupt restore.
E354 00 C19X - Radio Message Bad (Received message fromradio, CRC fail) It could be a Telstra or X25 Message Corruption.