There is an issue with TecomPlus mobile app where a user can isolate and de-isolate inputs from the RAS but not from the TecomPlus mobile app.
Ideally, a user in the TecomPlus mobile app should get same behaviour as if they were using the RAS.
Please add the 'open door' menu to the Users alarm group.
Longer term fix
The Aritech team are aware of this issue and we aim to resolve it in the next release of the TecomPlus mobile app.