Older versions of TecomC4 before 2018 will need to upgrade their software to 2018 SP2 first before they upgrade to the latest version of TecomC4.
Versions from 2019 can upgrade straight to 2021 without any issues.
Please note – Arrange appropriate license file before you start the upgrade process.
Change of TecomC4 server MAC Address
If TecomC4 server installation has been moved to a new machine and the server MAC Address has been changed, the license file for TecomC4 needs to be updated as well. TecomC4 License file is tied to server’s MAC Address and Computer Name.
To do so, please contact Carrier Customer Delivery Team and provide them with Site Details, new MAC Address and Computer Name.
Phone: 1300 361 479
Outside Australia: +61 3 9239 1200
Driver Upgrade in TecomC4
Log into C4portal to find details about the compatible driver versions, TecomC4 software version and supported hardware firmware versions.
C4portal.com, Click on Devices > Categories, select from various categories.
For example, In the screenshot below, for Challenger 10 panel, it gives detail for compatible driver versions to TecomC4 software versions and supported models and firmware. CH10 driver version 2.0.43579.422 is supported by TecomC4 2018 SP2 -2021, if a site is running 2017, the driver will not be compatible.
In the example below for TruVision Series, it gives details of the driver version, TecomC4 software version, supported models for the recorders and firmware.