Existing Challenger10 users
Existing Challenger10 customers can protect their hardware investment and upgrade to a ChallengerPlus, to take advantage of the modern features and functionality that the new ChallengerPlus delivers.
Upgrading from Challenger10 to ChallengerPlus can be done from within the CTPlus (v2.1) software, available from the Carrier Fire & Security website.
How to upgrade your firmware
Firmware is available via CTPlus (installer software). You will need to download CTPlus from the Carrier Fire & Security website before you can proceed with installation and setup.
Please refer to the Firmware Upgrade Field Notes when attempting a firmware upgrade.
How to revert your ChallengerPlus to a Challenger10
While the advanced feature set of the ChallengerPlus will meet most customer needs, there may be circumstances in which you want to run existing Challenger10 firmware.
The Aritech team have taken this into consideration and made it very easy for a customer with a ChallengerPlus control panel, to revert the firmware so that the panel is running like a Challenger10.
Please refer to the Firmware Upgrade Field Notes when attempting this change.